At shop1.aabapp.com, we understand that circumstances may arise where you need to change or cancel your order. Below is our cancellation policy to ensure transparency and convenience for our customers:

1. Conditions for Order Cancellation

• Orders can only be canceled if they are still in the processing stage (not yet shipped).
• Orders cannot be canceled once they have been dispatched or handed over to the shipping carrier.

2. Cancellation Process

• Step 1: Contact shop1.aabapp.com customer service team as soon as possible via email or hotline.
• Step 2: Provide the order details, including the order ID, reason for cancellation, and your contact information.
• Step 3: Our team will verify the order status and notify you of the cancellation result via email or message.

3. Cancellation Fees

• Cancellation is free of charge if the request is made before the order is shipped.
• If the order has already been shipped, customers may be responsible for additional shipping fees in the event of a return.

4. Refund After Cancellation

• Once your cancellation request is approved, the refund will be processed to your original payment method within 7-10 business days.
• Please note that any delays caused by banks or payment processors are beyond our control.

5. Non-Cancellable Orders

• Pre-orders or customized orders cannot be canceled unless otherwise agreed upon.
• Orders labeled as “non-cancellable” due to specific product conditions or promotional policies cannot be canceled.

At shop1.aabapp.com, we are committed to providing the best shopping experience for our customers. Thank you for choosing us!